Today you're going to learn how to fix various SIM provisioning error messages (FAST).
Believe it or not, in most cases, you can quickly solve the problem by yourself.
In fact, these are the exact techniques that I used to get rid of this error.
But before I share it with you,
First, let's take a look at what does it mean "SIM not provisioned" / "Phone not allowed for voice", and why these error messages happen in the first place.
Let's dive right in.
When the message "Sim not provisioned mm#2" or "Sim not provisioned for voice" is shown on display, your cellphone allows emergency calls only.
You won't be able to send a text or dial anyone except for 911 as long as the phone shows available network signal strength.
However, you should be able to use your smartphone or tablet without any problem for messaging and WiFi calls using applications like Viber, WhatsApp, or Signal.
So how do you fix SIM not provisioned?
Employing the quick fix steps I'm about to share with you in this guide.
In this guide, you'll learn:
What is "SIM not provisioned"?
I'll cover that in a minute.
First, I have to mention that provision mm2 error does not have anything to do with your phone model or operating system. You can likely get this error on Android or any iPhone as well.
Now, let's see what does it mean "SIM not provisioned" and the main reasons for SIM Not Provisioned Error.
"SIM Not provisioned" basically means your SIM card is not tied to your account.
- If you have transferred the number to a new Sim card;
- If you got a brand new cell phone with a new or old Sim card;
- The service provider authorization system is temporarily unavailable;
- You may be outside your carrier coverage area with no existing roaming agreement.
The most common reason for "Sim not provisioned mm#2" is because your Sim card is suspended by the service provider, not activated, or isn't picked up by the smartphone.
In fact, if you just bought a new Sim card (new account or line of service), then you are likely to see this error. You may need to activate the SIM according to instructions provided by the mobile operator.
Activation should also work if you don't want to or can't use the old SIM in the new phone. If this is a replacement device for an older phone, you only need to move the old SIM into the new phone.
If your Sim card is not brand new and was working fine until now and then suddenly started giving this error, it could be one of those options:
- Your Sim card is dead (if it is too old) - you need to replace it;
- Sim card does not have proper contact with smartphone pins - you need to clean then reinsert it;
- Your service provider deactivated the Sim card because you transferred the number to a new Sim card.
There can be many other cases, but the most common reason is your Sim card is inactive. Have in mind that your service providers are the only one that can deactivate or activate the Sim card. So this is not something that you can do without their assistance.
Read also: Simple guide to SIM card sizes.
What is the "SIM 1 Not Provisioned" error?
When you are using a dual-SIM phone, then the "SIM not provisioned" error also shows a SIM card number.
Each SIM slot has its number; the primary 4G LTE SIM is usually in slot 1, but it may not always be the case.
If you see the "SIM 1 not provisioned" or "SIM 2 not provisioned" error, it means that only one of the SIM cards is having an issue.
What is "SIM Not Provisioned mm#2"
Provisioning is a term from the Telecommunication industry. SIM card (subscriber identity module) is used to identify the subscriber account.
So, carrier provisioning service to the subscriber is actually provisioning service to the SIM card.
Therefore, "SIM not provisioned MM#2" means that the SIM card no longer has a line (service) attached to it.
What is "SIM Not Provisioned for Voice"
"SIM not provisioned for voice" means that your line was disconnected from the account. In other words, since the SIM card represents the account (not your cellphone or tablet), it means that the phone line is no longer attached to the SIM card.
This can happen in the following cases:
- If you have ported the number from another provider;
- If the service provider rolled back some changes and accidentally detached the line from your account;
- The service provider authorization system is temporarily unavailable.
What is "Phone Not Allowed for Voice"
Message "Phone not allowed for voice" is practically the same as "SIM not provisioned for voice".
More and more smartphone users are reporting this error lately. Message SIM not provisioned for voice is most common among Google Fi and Google Pixel phone users.
However, there are examples of this error on other carriers and smartphones, including those using a so-called eSIM built-in.
Here are the steps you could try to fix "SIM not provisioned for voice" depending on the symptoms:
- Sim not provisioned for voice msg and the icon shows up, but the phone works OK, calls in and out work fine. In this case, disabling of Fi VPN or rebooting the phone (restart) can make the message go away;
- You can order a new SIM card from Google Fi;
- Do a factory reset of your Google Pixel phone. Your files and data will be lost, so make sure to backup everything first.
How Do You Fix SIM Card Not Provisioned?
5 Solutions How to Fix "SIM Not Provisioned" Error:
- Reseat the Sim card;
- TopUp Your Phone;
- Report Phone as Lost/Stolen;
- Contact the Carrier or Network;
- Port The Sim to a New Service Provider.
I will explain how I solved the SIM card not provisioned error on Android and iPhone, step by step.
Let's dive right in.
Solution 1 How to Fix it: Reseat the Sim card
Sometimes the issue might not be with your carrier but with the phone or Sim card itself. Even if you haven't opened the phone or touched the Sim card recently, it might happen that it moved slightly and has poor contact with the phone circuits.
Few general SIM card precautions:
- Keep the SIM card dry and clean;
- Avoid touching the gold contacts;
- Don't bend, trim, cut, or modify the SIM card in any way;
- Avoid exposure to extreme temperatures or strong magnetic fields.
To make sure your SIM card is inserted correctly and has good contact, try the following steps:
- Turn off your phone or tablet;
- Open the SIM lid or the back cover, depending on the model of your device. Every smartphone opens differently, so double-check the manual if you have not done it before. Usually, a paper clip or a SIM-eject tool will do the job;
- Locate the SIM lid or SIM holder. For some devices, you need first to remove the battery to reach the Sim holder. Check this guide on how to locate the SIM tray on iPhone. If unsure about the exact iPhone model - first check what iPhone do I have;
- Pop-out your SIM card from the phone. After ejecting the sim, use a soft rubber pencil eraser to clean the gold SIM card contacts. Then use a soft cloth to wipe away any eraser residue, oils, and dust gently;
- Put the SIM card back into your phone. Make sure to insert it fully. Reassemble the device and turn it back on.
Now that you properly inserted the sim, check if your phone gets service - that means the problem with SIM not provisioned is solved. If not, move onto the next section.
Solution 2 How to Fix it: TopUp Your Phone
Sometimes adding a $1 to your account may trigger a service provider to provision your account (and your SIM card) again. Now restart your phone and check if the "SIM not provisioned" error has gone.
Some operators use GSM (2G), and some use LTE (data or LTE calling) for voice calls. If your phone is configured to LTE only, change to auto 4G/3G/2G AUTO so that your phone will automatically switch between 2G, 3G, 4G, and LTE.
Solution 3 How to Fix it: Report Phone as Lost/Stolen
This solution is sometimes more convinient then the top-up method, as it does not involve spending any money. So here's what you need to do:
- Try reporting your phone lost using the customer self-service online portal. Click on the lost/stolen button to suspend your service, then log out.
- Wait for a couple of minutes, log in and then report the phone as found - resume your service.
- Finally, reboot the mobile phone to see the magic at work - fixing the "SIM not provisioned" error has never been easier!
Solution 4 How to Fix it: Contact the Carrier or Network
Sometimes all the steps mentioned above fail to solve this "Sim not provisioned mm#2" problem. The only solution left in that case is to contact the service provider's customer support.
When you contact your service provider, they will either:
- Activate the Sim card if there isn't any problem; or
- Give you a new Sim card in case they conclude that the existing one is faulty.
Each carrier requires a phone call or a visit to its webpage to start the process. When you call, tell the customer service representative that you are getting a "SIM not provisioned" error on the phone.
Here are some contact numbers and websites of major US carriers to get you started:
- Verizon: Call 800-711-8300. If you're using a completely new SIM card, the card will be activated by calling 877-807-4646 from any phone.
- Sprint: Call 888-211-4727 or start a webchat. Note: Sprint's network operates on CDMA technology.
- AT&T: To solve "SIM not provisioned" call 800-331-0500. Alternatively, on their website, you can start the SIM activation process in the section "I'm ready to activate my SIM or eSIM".
- T-Mobile: Call 877-746-0909 or start a webchat.
- Boost Mobile: Call 888-BOOST-4U (888-266-7848). Note: Boost's network uses CDMA technology.
- Virgin Mobile: Call 888-322-1122. Note: Virgin's network operates on CDMA technology.
- Cricket Wireless: Call 800-274-2538 or start a webchat.
- Metro PCS: Call 888-8metro8 (888-863-8768).
- U.S. Cellular: Call 888-944-9400 (for 3G SIM cards) or start a webchat. Hours: 07:00 am to 10:00 pm CT. Note: U.S. Celular's network operates on CDMA technology.
- Straight Talk: To solve the "SIM not provisioned mm#2" error, call 877-430-CELL (877-430-2355).
- Republic Wireless: To solve the "SIM not provisioned for Voice" error, no need to call them. Simply refresh activation by dialing *#*#8647## from the Phone app, while connected to the WiFi.
Even if your carrier isn't listed here, the steps to get support and solve the "SIM not provisioned" error are generally the same:
- Call the company;
- Go to its website;
- Or visit a store.
Solution 5 How to Fix it: Port The Sim to a New Service Provider
I have to say that this is the last resort that can bring you some additional benefits and even savings.
Suppose you have already tried all listed methods and failed to fix your SIM card. In that case, it is time to consider switching to another mobile carrier.
You can port your existing phone number to a new service even without leaving your home or office. Apply for the best possible deal online, and usually, you'll be able to get a better deal on your mobile plan.
Sometimes the "sim not provisioned" issue takes too long to fix with the current service provider. So the only thing left is to move to another service provider where everything will work well for us.
Let me know what worked for you?